Refund Policy

Bad refund policies are infuriating. I never want you to feel ripped off. If you are unhappy with “At Submit”, I want to make it right.

The 14-Day Window

You can request a full refund within 14 days of your initial purchase.

Eligibility

I typically grant refunds if:

• You experienced technical issues that I couldn’t resolve.
• The service did not function as described on the website.
• You were charged for a renewal but meant to cancel (and contacted me immediately).

I do not typically grant refunds for:

• Partial billing periods where you used the service.
• Accounts terminated due to violations of the Terms of Service.
• Repeated “trial-hopping” or abuse of this policy.

How to request a refund

Simply send an email to contact@atsubmit.com. Tell me what’s up, and I’ll work with you to ensure you’re treated fairly.

Some sections of this document are adapted from the Basecamp open-source policies / CC BY 4.0.